John had invested with St James’s Place (SJP) since 2000. However, in 2013 the rules changed regarding how financial advisers were paid. John signed an agreement with SJP which meant that he would have to pay an annual fee to them. In return John would receive a financial review each year to update his personal and financial circumstances and ensure any previous recommendations remained suitable, taking into account any changes.

John saw our ad on Facebook, completed a short form and contacted us asking if we could help. We reviewed the service he was given and concluded that he had not received the level of service he had been paying for. Although John received some reviews he had not received a full review for a total of 7 years up until 2023.

We sent our claim to SJP explaining why John should receive a refund of the charges he had paid for the years he did not receive a review. After investigating the case SJP agreed with our findings and paid John £624. This covered a refund of the fees he had paid with additional interest.