John first met with a St James’s Place adviser in 2017 to discuss how to invest some funds he had received. He was recommended to invest into an ISA and a Unit Trust. John’s agreement with St James’s Place meant that he would pay them an Ongoing Advice Charge each year and in return he would receive an annual review to ensure the recommendation made was still suitable, taking into account any changes in his circumstances.

John saw our ad on Twitter and contacted us asking if we could assist him regarding the charges he had been paying to St James’s Place. We reviewed the service he had been given and it was clear that on some recent occasions he had been paying for a review that didn’t take place.

We sent our claim to St James’s Place explaining why John should receive a refund. After investigating the case St James’s Place agreed with our findings and refunded the fees John had paid when reviews didn’t take place totalling £1557.