Mark first met with a St James’s Place adviser in 2014 to discuss planning for his retirement. As he was self-employed Mark was unable to join any Workplace Scheme. He was recommended to make monthly contributions into a pension.

Mark saw our ad on the internet and contacted us asking if we could assist him in reclaiming fees he had paid to St James’s Place.

Part of the agreement between the adviser and Mark was that in return for an Ongoing Advice Charge, he would receive a review of his personal and financial circumstances each year. Even though Mark had received several reviews he was sure they did not happen every year as they should.

We sent our claim to St James’s Place explaining why Mark should receive a refund of the charges he had paid when he had not received a review.

After investigating the case St James’s Place agreed with our findings. Between 2014 and 2023 the adviser had not provided Mark with the appropriate service in 3 years. They refunded a total of £330 to Mark for the missed reviews.