In 2005 Pamela was invited to a meeting with a financial adviser from her bank, Halifax. She was recommended to invest £6,900 into a Guaranteed Investment Plan.

Pamela saw our ad on the internet and contacted us asking if we could assist her regarding the advice she had received from Halifax. We reviewed the advice she had been given and we believed Pamela had been advised to take too much risk for someone who had not invested previously.

We sent our claim to Halifax explaining why Pamela should receive a refund. After investigating the case Halifax agreed with our findings and admitted that Pamela should not have been advised to invest at this time. Halifax completed a comparison to evaluate if Pamela had lost out by investing in the low-risk area recommended. Halifax calculated that by not taking any risk she would have been better off by £1621 and refunded this to Pamela.